Agent Panel User Guide
A practical guide for agents to create transfer requests, manage vehicle and driver operations, track finance and control customer communication.
- Scope
- Travel agencies, sales teams and agent operation users.
- Panel
- agent.viptigo.com
- Menus
1. Login and Dashboard
The dashboard is the daily operation starting point for requests, payments, assignments and notifications.
- Use the agent account to sign in; language and theme are stored per user.
- Follow pending payment, pending assignment, active and completed requests separately.
- Review notifications for new requests, status changes, payments and system alerts.
2. Request Management
The Requests page is the central operation screen with search, filters, column visibility and detailed view.
- Track creation date, reservation date, request type, passenger, phone, passenger count, route, amount and status.
- Use search and filters together; total and filtered counters are shown at the top.
- Open details to inspect passenger, location, vehicle, price, parties, history and reviews.
- Use print when an operation sheet is needed.
3. Creating Requests
Complete data is required for vehicle matching and payment accuracy.
- Select pickup and drop-off with Google place data.
- Enter reservation date, passenger count, vehicle type, currency and contact data correctly.
- Phone number must include country code.
- Check price and selected currency before saving.
4. Vehicle Assignment and Status
The assignment modal lists suitable vehicles and explains why a vehicle is not suitable when necessary.
- Availability checks vehicle type, capacity, work plan, blocked times, coverage and conflicts.
- Trip start is limited by the admin-defined minutes-before-reservation setting.
- Cancellation reasons should be entered for operation tracking.
5. Payment and Finance
Payment fields and payout records are used for operational accounting.
- Check payable amount, received currency, received amount, exchange rate and description.
- Payout tracks agent earnings and payment status.
- Wallet, payment and points records should be read with request history.
6. Vehicles and Drivers
Vehicle and driver records define available operation capacity.
- Keep plate, brand, model, vehicle type, capacity and images current.
- Use work plan, blocked times and coverage screens to control availability.
- Driver name, country code, phone and active status must be correct.
7. Reviews, Notifications and Profile
Reviews support quality control; notifications support operation follow-up.
- Review low-rated trips after operation.
- Notifications can use in-app, email, SMS and push channels depending on system configuration.
- Keep profile, contact and password information current.
Critical Notes
- If no vehicle is suitable, check capacity, work hours, blocked times, coverage and conflicts first.
- Trip start before the configured time window is rejected by the system.
- Wrong passenger phone data breaks SMS completion code delivery.
This guide is based on the actual panel menus, request screens, vehicle/work plan, finance and notification flows. Prepared from the current operation flow.