Privacy Policy

At Viptigo, we explain transparently how we collect, use, protect, and process your personal data.

Last Updated: April 13, 2026

This policy applies to personal data collected through the Viptigo website and related services.

By using our services, you acknowledge the practices described in this policy.

1. Information We Collect

We collect personal data required for booking, communication, and support operations.

  • • Identity and contact details: name, surname, phone, email.
  • • Booking data: route, date, time, passenger count, flight details.
  • • Transaction data: payment status, invoice and transaction logs.
  • • Technical data: IP address, device type, browser details, cookie data.

2. Purposes of Processing

Your data is processed only for delivering and improving our services.

  • • Creating and managing bookings and operational coordination.
  • • Customer support, notifications, verification, and security checks.
  • • Compliance with legal obligations (accounting, tax, audits).
  • • Service quality analytics, performance monitoring, and fraud prevention.

3. Legal Bases

We process personal data based on contract performance, legal obligations, legitimate interests, and where necessary, explicit consent.

4. Data Sharing

Personal data is shared only where necessary and proportionate for service delivery.

  • • Drivers, agencies, and operational partners.
  • • Payment, billing, and infrastructure service providers.
  • • Authorized public authorities when legally required.

5. Retention Periods

We retain data for as long as required by applicable law or as needed for the processing purpose.

After retention periods expire, data is deleted, destroyed, or anonymized.

6. Cookies and Similar Technologies

We use cookies to improve user experience, maintain security, and generate statistics.

  • • Essential cookies: required for core site functionality.
  • • Preference cookies: store language and session preferences.
  • • Analytics cookies: help us understand performance and usage.

7. Security Measures

We apply technical and organizational safeguards, including access controls, permission boundaries, and logging processes.

8. Your Rights

Under applicable regulations, you may have the following rights:

  • • Learn whether your personal data is processed.
  • • Request information about processing and purposes.
  • • Request correction of inaccurate or incomplete data.
  • • Request deletion/destruction where conditions apply.
  • • Object to processing and request compensation where legally available.

9. International Data Transfers

Due to technical infrastructure providers, data may be transferred internationally. In such cases, legally required safeguards and contractual protections are applied.

10. Policy Updates

This policy may be updated from time to time. The latest version is always published on this page.

Contact

For privacy-related requests, please contact us at info@viptigo.com.