Cancellation and Refund Agreement

Cancellation, modification, no-show and refund processes for Viptigo transfer reservations.

Last Updated: May 11, 2026

This agreement explains cancellation and refund terms for transfer reservations made through Viptigo.

By creating a reservation, the user accepts that the service is date and time specific and refund terms apply under this text.

1. General Principles

Requests are assessed by remaining time before service, vehicle/route organization and payment status.

  • • Requests may be sent to info@viptigo.com or available support channels.
  • • Refunds require successful payment completion.
  • • Refund posting time may vary by bank and payment provider.

2. Free Cancellation

Cancellations made reasonably before service start may qualify for full or no-deduction refund. Exact timing and ratios may vary by region, vehicle type and special service conditions.

  • • Early cancellation of standard transfers is primarily assessed for full refund.
  • • No deduction may apply if vehicle/driver has not been specially blocked.
  • • Campaign terms may apply to promotional prices.

3. Late Cancellation and Deductions

Late cancellations may cause operational cost, so partial deduction or no refund may apply.

  • • Deduction may apply if the vehicle departed or the driver arrived at pickup.
  • • VIP, special vehicle, multi-stop or high-season reservations may have different terms.
  • • Deduction is based on operational cost and service preparation.

4. No-Show

If the passenger is not ready, does not respond, or service cannot be provided due to incorrect information, the case may be treated as no-show.

  • • No-show may be non-refundable.
  • • Flight delays should be reported as soon as possible.
  • • The user is responsible for wrong phone, address or missing flight details.

5. Modification Requests

Date, time, route, vehicle type or passenger count changes are assessed by availability and price difference.

  • • Changes may create a price difference.
  • • New route or vehicle type may require recalculation.
  • • If operation is not possible, cancellation/refund terms apply.

6. Cancellation by Viptigo

If Viptigo cannot provide the service for operational reasons, alternative transfer, date change or refund options are offered.

  • • If the user rejects the alternative, payment is refunded.
  • • Force majeure cases are handled according to event conditions.
  • • Service may be refused for safety or legal reasons.

7. Refund Method

Refunds are made through the original payment method where possible. Card refund posting time depends on the bank.

  • • Refund amount may be affected by payment provider fees or exchange differences.
  • • For partial refunds, the deduction reason is communicated.
  • • Cash or different-account refunds may require additional verification.

8. Force Majeure

Natural disasters, severe weather, official restrictions, traffic safety, strikes, war, epidemic, infrastructure outages and similar uncontrollable events may be force majeure.

  • • Parties cooperate for a reasonable solution.
  • • Alternative time/route may be offered.
  • • Refund or deduction depends on impact on the service.

9. Review Process

Reservation number, passenger name, service date, payment details and request reason are reviewed. Additional documents may be requested.

  • • The result is sent by email or system notification.
  • • Bank processing delays are outside Viptigo control.
  • • Records, provider logs and operation notes may be used in disputes.

Contact

For cancellation and refund requests, email info@viptigo.com with your reservation number.