Company Driver Guide

Company Driver User Guide

For drivers attached to a company or agency account who follow assigned trips and complete them with passenger verification.

Scope
Drivers managed by a company or agency, without their own vehicle or finance management.
Panel
driver.viptigo.com
Menus
Dashboard Requests Reviews Notifications My Profile

1. Permission Scope

Vehicle, driver and finance menus are hidden for company-attached drivers; the company or agent manages them.

  • The driver sees assigned or permitted requests only.
  • Vehicle information is visible inside request details, but editing belongs to the company.
  • Payout and finance records are handled by the company or agency account.

2. Dashboard and Requests

Dashboard summarizes current operations; Requests is the daily trip list.

  • Track reservation time, passenger, phone, pickup, drop-off, passenger count, vehicle and status.
  • Use search and filters to separate daily work.
  • Open details for contact, route, payment/status and history.

3. Starting a Trip

A trip can be started only within the admin-defined minutes-before-reservation window.

  • If the start action is unavailable, the trip may still be outside the allowed time window.
  • Check passenger phone, pickup point, notes and vehicle before starting.
  • Early start attempts are rejected by the system.

4. Completing with SMS Code

When SMS is active, the passenger receives the Viptigo trip completion code.

  • Enter the code received by the passenger to complete the trip.
  • Wrong code prevents completion.
  • If SMS is not delivered, check phone data and contact operations.

5. Reviews, Notifications and Profile

The driver tracks feedback, operation messages and personal information.

  • Review trip ratings after service.
  • Check notifications for assignments, status changes and completion codes.
  • Keep name, country code, phone and password current.

Critical Notes

  • Hidden vehicle and finance menus are expected for company drivers.
  • Trips cannot start before the configured time window.
  • Passenger phone must be correct for SMS completion code delivery.

This guide is based on the actual panel menus, request screens, vehicle/work plan, finance and notification flows. Prepared from the current operation flow.